Shipping policy

Last Updated: September 2, 2026

At House Of Dhanvika, we carefully prepare every order before it is handed over to our delivery partners.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

Product availability.
Order volume.
Customization requirements.
Product verification and quality checks.
Weekends and public holidays.

Orders requiring customization may require additional processing time.

2. Dispatch

Once your order has been processed and packed, it will be handed over to our designated courier or logistics partner.

You may receive a shipping confirmation and tracking information once the shipment is dispatched.

3. Delivery Time

Estimated delivery times may vary depending on the delivery location, courier availability, weather, public holidays and other circumstances outside our control.

The delivery estimate displayed at checkout or communicated with your order should be treated as an estimate rather than an absolute guarantee unless expressly stated otherwise.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

Name.
House/building number.
Street.
Area.
City.
State.
PIN code.
Contact number.

House Of Dhanvika cannot be responsible for delivery failures caused by incorrect or incomplete customer-provided information.

5. Tracking

Where tracking is available, customers may receive a tracking number through email, SMS or another communication channel.

Tracking information is generally provided by the courier partner and may take some time to become active after dispatch.

6. Delayed Deliveries

Delivery may occasionally be delayed because of circumstances such as:

Severe weather.
Natural events.
Transportation disruptions.
Courier network delays.
Public holidays.
Incorrect address information.
Regional restrictions.
High-volume periods.
Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

7. Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery fails because the customer is unavailable, refuses the shipment, provides incorrect information or otherwise prevents delivery, the package may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment.

8. Package Damage

If the outer package appears severely damaged at the time of delivery, customers should, where reasonably possible, document the condition of the package before opening it and contact us promptly.

Photographs or videos may be requested to assist with an investigation.

9. International Shipping

If international shipping is offered for a particular product or destination, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless explicitly stated otherwise.