Refund policy
Return, Exchange & Refund Policy
Last Updated: September 2, 2026
At House Of Dhanvika, every piece is selected and prepared with care. We want you to feel confident when purchasing from us, and we have created the following Return, Exchange and Refund Policy to make the process clear and straightforward.
Please read this policy carefully before placing an order.
1. Return Window
We accept eligible return requests within 30 days of delivery, unless a product listing specifically states a different return condition.
The return period begins from the date the order is shown as delivered by the relevant delivery partner.
Return requests submitted after the applicable return period may not be accepted.
2. Eligibility for Returns
To qualify for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Not show signs of damage, alteration or misuse.
- Be returned with its original packaging.
- Include tags, certificates, cards, accessories and other items supplied with the product, where applicable.
- Be securely packaged to prevent damage during return shipping.
We strongly recommend that customers retain the original packaging until they are satisfied with the product.
3. Products That May Not Be Eligible
For hygiene, customization or product-specific reasons, certain products may not be eligible for return or exchange.
These may include:
- Customized or personalized jewellery.
- Products modified specifically according to customer instructions.
- Products that have been resized or altered after purchase.
- Products damaged after delivery due to misuse or improper handling.
- Products returned without required original packaging or accessories.
- Products showing signs of wear.
- Products specifically identified as non-returnable on the product page.
If a product has a special return condition, that condition will take precedence over the general policy.
4. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.
For damaged or incorrect deliveries, we recommend contacting us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the outer package.
- Photographs of the shipping label.
- A brief description of the issue.
For certain cases, we may request an unpacking video to help us investigate transit damage or missing items.
5. Return Request Process
To request a return, contact us at:
Please include:
Subject: Return Request – [Order Number]
and provide:
- Full name.
- Order number.
- Product name.
- Reason for return.
- Relevant photographs or supporting information.
Our team will review the request and provide further instructions.
Please do not send products back to us without receiving return instructions from our team.
6. Return Shipping
Where a return is requested because the customer has changed their mind, selected the wrong product or otherwise no longer wants the item, return shipping charges may be the customer's responsibility.
Where the return is due to an incorrect, defective or damaged product attributable to us or the delivery process, we may arrange or reimburse reasonable return shipping costs, subject to verification.
7. Refunds
Once a returned product reaches us, it may undergo an inspection.
If the return is approved, the applicable refund will be processed through the original payment method wherever reasonably possible.
Refund processing time may depend on the payment provider, bank or financial institution.
The time taken for the refund to appear in your account may therefore vary.
8. Refund Deductions
Where applicable, the refunded amount may exclude:
- Non-refundable shipping charges.
- Return shipping charges where applicable.
- Charges arising from customer-requested services.
- Other deductions expressly communicated at the time of purchase or permitted under applicable law.
We will communicate applicable deductions before processing the refund where reasonably possible.
9. Exchanges
Where an exchange is permitted, the replacement product will generally be subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.
Price differences between exchanged products may apply.
10. Order Cancellation
Cancellation requests should be made as soon as possible after placing the order.
If an order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has entered processing, customization, packing or dispatch, cancellation may no longer be possible.
In such cases, the customer may need to follow the applicable return procedure after delivery.
11. Refund for Unsuccessful Delivery
If an order is returned to us because of an incorrect address, incomplete address, repeated failed delivery attempts, refusal to accept the package or other circumstances attributable to the customer, any refund will be subject to applicable shipping and handling deductions.
12. Refund Timeline
After approval, refunds are initiated by House Of Dhanvika within a reasonable processing period.
The final credit time depends on the original payment method, payment gateway and customer's bank.
13. Important Jewellery Care Condition
Jewellery should be handled carefully.
Damage caused by:
- Chemicals.
- Perfume.
- Cosmetics.
- Excessive moisture.
- Water exposure.
- Scratching.
- Improper storage.
- Physical impact.
- Unauthorized repair or modification.
may not qualify as a manufacturing defect or eligible return.
14. Our Commitment
We aim to handle every return fairly and transparently.
If you believe your situation has not been addressed by this policy, please contact our customer-support team so that we can review the circumstances.
Email: houseofdhanvika@gmail.com