Privacy policy
Last Updated: September 2, 2026
At House Of Dhanvika, we value your privacy and are committed to handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how House Of Dhanvika ("we", "us", "our" or "Dhanvika") collects, uses, stores and shares information when you visit our website, browse our products, create an account, place an order, make a purchase, communicate with us, subscribe to our communications or otherwise interact with our services.
Our website and online store are powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our website or provide personal information through our services.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Personal and contact information
This may include your name, email address, telephone number, billing address, shipping address and other contact information that you voluntarily provide to us.
Order and transaction information
When you purchase a product, we may collect information relating to your order, including the products purchased, order value, transaction date, delivery information, billing details, payment status, refund information and details relating to returns or cancellations.
Payment information
Payments may be processed through third-party payment service providers. Depending on the payment method you choose, the payment provider may collect and process card, UPI, banking or other payment-related information.
We generally do not need to store your complete payment-card credentials on our own systems. Payment information may instead be processed directly by the relevant payment provider according to its own privacy and security practices.
Account information
If you create a customer account, we may collect information associated with that account, such as your name, email address, account preferences, saved addresses and order history.
Communication information
If you contact us through email, WhatsApp, telephone, contact forms, social media or other communication channels, we may retain the information you provide so that we can respond to your request and maintain appropriate customer-service records.
Device and technical information
When you visit our website, certain technical information may automatically be collected. This may include your IP address, browser type, operating system, device type, approximate location, referring website, pages visited and information about how you interact with our website.
Website usage information
We may collect information about products you view, search for, add to your cart, add to your wishlist, purchase or otherwise interact with.
2. How We Collect Information
We may obtain information:
- Directly from you when you place an order or create an account.
- When you subscribe to our newsletter or marketing communications.
- When you contact our customer-support team.
- Automatically when you browse or use our website.
- Through cookies and similar technologies.
- From Shopify and other service providers that help us operate the store.
- From payment, shipping, analytics, marketing and technology partners.
- When you interact with our social-media pages or other third-party platforms.
3. How We Use Your Information
We use personal information only for legitimate business and service-related purposes, including:
Processing and fulfilling orders
We use your information to process purchases, confirm orders, arrange delivery, provide order updates, process returns and refunds, and provide after-sales support.
Providing customer support
We may use your contact information to respond to questions, complaints, product enquiries and other service requests.
Improving your shopping experience
We may use information about your browsing and purchasing activity to understand customer preferences, improve our website, improve our products and services, and provide a more relevant shopping experience.
Account management
If you create an account, information may be used to maintain your account, provide access to order history and manage account-related services.
Marketing
Where permitted and where you have provided the appropriate consent or where otherwise legally permitted, we may send promotional emails, messages or other communications about new collections, offers, launches and other House Of Dhanvika updates.
You can unsubscribe from promotional communications at any time.
Security and fraud prevention
We may process information to identify suspicious activity, prevent fraud, protect our website and customers, and maintain the security and integrity of our services.
Legal and regulatory purposes
We may use and disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, government requests, legal proceedings or other lawful requirements.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the shopping experience.
Cookies may help us:
- Keep products in your shopping cart.
- Maintain your login session.
- Remember preferences.
- Understand website traffic.
- Improve website performance.
- Measure marketing effectiveness.
- Provide relevant advertising where applicable.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
5. Sharing of Personal Information
We may share relevant information with trusted third parties when necessary to operate our business and provide our services.
These may include:
- Shopify and technology providers.
- Payment gateways and payment processors.
- Courier and logistics providers.
- Website hosting and technical service providers.
- Customer-support platforms.
- Analytics providers.
- Marketing and advertising service providers.
- Professional advisers where necessary.
- Government authorities or law-enforcement agencies where legally required.
We do not intend to sell your personal information as a standalone commercial product.
Third-party service providers may process information according to their own privacy policies and contractual obligations.
6. Shopify
Our online store is hosted and powered by Shopify.
Shopify provides the technology required to operate our online store, including certain infrastructure, checkout, security and commerce functionality.
Information submitted through our store may therefore be processed by Shopify and relevant service providers as necessary to provide the requested services.
For more information regarding Shopify's privacy practices, customers may review Shopify's privacy information:
7. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method selected, payment information may be processed by the applicable payment gateway, bank, UPI provider or financial institution.
House Of Dhanvika does not request customers to send complete card numbers, CVV numbers, passwords, UPI PINs or banking credentials through email, WhatsApp or social-media messages.
Never share your UPI PIN, OTP, CVV or banking password with anyone claiming to represent House Of Dhanvika.
8. Shipping and Delivery Partners
To fulfil your order, we may share necessary information such as your name, phone number and delivery address with our logistics and courier partners.
Only information reasonably necessary for delivery and related services should be shared.
9. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions, including using strong passwords and avoiding sharing account credentials, OTPs, payment credentials or other sensitive information.
10. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and supporting transactions.
- Maintaining business and accounting records.
- Resolving disputes.
- Preventing fraud.
- Maintaining customer accounts.
- Complying with applicable legal and regulatory requirements.
- Enforcing agreements and policies.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.
11. Your Choices
Depending on applicable law and the circumstances, you may have rights or choices regarding your personal information, including requesting access, correction or deletion of certain information.
You may also unsubscribe from marketing communications at any time by using the unsubscribe option included in promotional emails or by contacting us.
Some information may need to be retained where required for legal, accounting, fraud-prevention or transaction-related purposes.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us so that the matter can be reviewed.
13. Third-Party Links
Our website may contain links to third-party websites, social-media platforms, payment providers or other external services.
We are not responsible for the privacy practices, security, content or policies of third-party websites.
Customers should review the privacy policies of those third parties before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the beginning of this policy.
15. Contact Us
For privacy-related questions, requests or concerns, please contact:
House Of Dhanvika
Second Floor, MDC Centre
Near Baselius College
Eerayil Kadavu
Kottayam, Kerala – 686001
India
Email: houseofdhanvika@gmail.com